Privacy - Melbourne Co-op Bookshop Group Ltd will not use any personal information submitted to us through our web site for purposes other than fulfilling the specific service requested.

We will not send unsolicited information, emails or other promotional material unless you specifically request to receive such material. We will not sell, hire or disclose personal information to any third party without your explicit consent.


We value your custom and endeavour to ensure your privacy. Top

Security - The Melbourne Co-op Bookshop's identity has been authenticated by Thawte, and an SSL certificate issued..

All information submitted via our online ordering facility is encrypted with 128 bit SSL encryption, and is delivered to a secure server. Only selected staff members are granted access to information submitted by our online order process.

If you wish to view our SSL Certificate status, please click the Thawte Secure Site Seal Top

I can't add items to my shopping list! - Our web site uses cookies to track items placed into your "shopping list". No personally identifiable information is contained within the cookies, and they are only submitted to our server.

If your browser is set to block cookies, you will not be able to place an online order. The information which follows may help you to configure your browser to allow interaction with our web site. For further information please consult your browser's help files or online documentation

Internet Explorer:
If you are using Internet Explorer, you can place our site in the Trusted
Sites zone, which will enable all functionality for our site without
affecting the way your browser handles other internet sites.
From the IE toolbar, select Tools > Internet Options > Security . Click on
the trusted sites icon, then click on the sites button. Enter
www.rmitbookshop.com.au in the "add this web site to the zone" dialogue box,
then click on Add. Be sure to set the Security Level for Trusted Sites to
Default.

Alternatively, you can set the slider on the Privacy tab to High, then add
our site by clicking Edit, entering our web address, and clicking Allow.
This will allow cookies from our site, whilst still blocking cookies from
other internet sites. You may need to restart your browser in order to enable
the new settings.

Netscape:
If you are using Netscape, from the toolbar select Edit > Preferences >
Privacy & Security > Cookies. Click on "Enable cookies for the original web
site only", or click on "Enable cookies based on privacy policy" and adjust
the settings accordingly by clicking on the view button Top

I can't find the item I need - RMIT Bookshop employs certain conventions when adding titles onto our database.

These make it easier for our staff to look up books on our system by eliminating some common words and abbreviating others. Unfortunately they can make it harder for customers to search the database without knowing these conventions. A list of these conventions and abbreviations can be found here. This list is also accessible from our main search page.

If you cannot find the item you require, we can research the item for you. You can use our contacts page to request information. Top

How soon will my order be processed? - We aim to process and dispatch all orders for in-stock items within 24 hours from the first working day after receipt of an order, however during our busiest periods dispatch may be delayed by up to three to four days.

Delays may also be incurred due to factors beyond our control, however we will attempt to notify you in the event of such an occurrence.

Out of stock items will need to be delivered into our store by our suppliers. You will be notified of an estimated date. The standard time frame from order placement to delivery into our store is approximately five to seven working days. Items which need to be shipped into Australia from overseas suppliers, or where the local distributor does not carry stock, will generally take from four to six weeks, unless the customer wishes to pay for expedited shipping costs from our suppliers. Top

Can I pickup my internet order from the store?

Unfortunately we are unable to hold internet orders for collection due to physical space restrictions in the store. Internet orders are for delivery only. Top

Pricing - All prices listed on our web site for currently stocked items are the normal selling price including GST.

For online orders we only apply our standard 9% student discount to currently confirmed RMIT textbooks. Non-confirmed items will not receive a student discount for online orders. Please check the RMIT student textbook information page for placing orders for current RMIT textbooks. Our in-store student discount on presentation of a current student card is still applicable for all non-nett books. Student discount is not applicable to non-book items such as stationery, medical equipment and calculators.

Co-op member discounts are applicable to all non-nett items (including stationery, medical equipment and calculators) ordered online. Co-op member discount replaces any applicable student discount when your co-op member number is quoted during the order process, or you are joining with your order.

APESMA students/members receive the student discount on current APESMA textbooks (excluding nett priced items) for online orders. Please check the APESMA information page for placing orders for APESMA textbooks. APESMA member discount also applies to non-text books - please quote your APESMA member number during the order process.

ACAP students receive the student discount on current ACAP textbooks (excluding nett priced items) for online orders. Please check the ACAP information page for placing orders for ACAP textbooks. All ACAP course readers are nett priced, and not discountable.

Prices listed for items not currently in stock (including items whose current status is "on order") are the last known price, and are subject to change. We suggest you contact us to enquire about price & availability before placing an order for an out of stock item.

Items marked Nett are not eligible for either student or co-op discount. Top

Freight - Freight is charged for all items dispatched from our store. You can view the pricing for freight options here .

Our charges for freight are based on average weights for the most common types of books (textbooks) dispatched. In the case of small items, we will adjust the freight component to reflect the lower weight accordingly.

Melbourne Co-op Bookshop Group does not accept responsibility for any customs charges/import duties levied by destination country authorities for international orders. Any charges of this sort are the sole responsibility of the customer. In cases where these charges apply, goods will generally not be released to the recipient until these charges have been paid.

The type of freight you wish to use can be selected from the order confirmation page. If you do not add a freight component to your order, we will dispatch it via the cheapest available method. Top

Cancellations - Orders for items we already carry in-stock can be cancelled any time before we despatch them. Once we have despatched your order, our normal return/exchange policy applies.

Orders for items we don't currently have in-stock or already on order are deemed 'special orders' (ordered specifically for you), and cannot be cancelled once they have been despatched from our suppliers. If you wish to cancel an order for non-stock items, please contact us as soon as possible. Top

Returns/exchanges - Damaged or defective goods will be replaced or refunded at your request. Please contact the bookshop to arrange for return of the items.

We do not accept returns or exchanges on goods purchased online simply because you have changed your mind. If you believe there are extenuating circumstances, please contact us to discuss your needs. Items returned to us without our consent will not be credited.

For in-store purchases the following policy applies:

If you are unhappy with your book purchase, RMIT Bookshop offers an exchange or store credit note (valid for 12 months), provided that goods are returned in mint condition within a reasonable period (usually within seven days of purchase).

We do not offer refunds except where goods are verified as having manufacturing faults, do not match a sample you have been shown, or are not the same as they have been described or advertised.

Proof of purchase (your register receipt) must be provided for all exchanges or returns.
 
The following items cannot be exchanged/credited except when verified as having manufacturing faults:

- Stationery
- Art Materials
- Calculators & computer peripherals
- Software, CDs & DVDs
- Sale items
- Special orders
- Second-hand books
- RMIT University course notes / reading packs

Please also note that some sealed textbook packs, medical and lab equipment are not returnable if opened (unless they are faulty).

Please choose carefully – if you are unsure about any of your requirements or have questions about our returns policy on specific products, please speak to an RMIT Bookshop staff member before purchasing. Top

Payment Options

We accept payment in the following forms:

- Visa
- MasterCard
- American Express
- Diners Club Card

We also accept cheque, money orders and direct deposit. To arrange payment for mail orders by these methods please contact us.

Debit card EFTPOS can be used in-store. Please note we cannot process debit card EFTPOS transactions for online orders.  Top